OPERATIONS MANAGERS
Your managers deserve to be judged on what they can control.
You’re the bridge between the office and the floor — absorbing pressure from both directions. Viability replaces gut-feel accountability with reconciled data, so you can lead with clarity instead of constantly managing the fallout.
Fair Benchmarks That Protect Your Team
Performance Conversations That Coach, Not Punish
Clear Visibility, Minus the Spreadsheets
Without fair data, your best managers burn out first.
Without a central source of operational truth, you become the referee — absorbing pressure from ownership above and defending managers below, with no reliable data to justify either position. Labour variances get blamed on planning failures that were actually revenue shortfalls. Managers over-roster because they don’t trust the forecast. Performance conversations turn into blame sessions. And the people who care most burn out first — nearly half of frontline hospitality managers already report feeling burned out, with 64% having seen team members leave specifically because of it.
One reconciled truth. Zero ambiguity.
Viability gives your operation a single source of truth that ownership, ops, and floor managers all work from — shifting the culture from surveillance to support without lowering standards.
- Causal Rulings: If a service underperformed because revenue didn’t show up, the system says so — protecting your manager from an unfair variance conversation and giving you the context to coach the right behaviour.
- Dynamic Benchmarking: Targets are set against live revenue and service complexity, not last quarter’s budget. Your team is never judged by a benchmark that wasn’t designed to fit their reality.
- Proactive Drift Detection: Catch a labour overspend on Tuesday morning, before it becomes a week-ending problem — while there’s still time to act.
Manage the trajectory. Not the wreckage.
The Group Heatmap
A live, colour-coded view of every venue’s performance — showing which sites are in calm control and which ones actually need you today.
Roster-to-Demand View
A service-period-level view of the 28 weekly anchors — showing each manager exactly where they’re over or under-staffed in real time, so they can make the call while it still matters.
Mobile Governance
Reconciled truth in your pocket. Have performance conversations on the floor, in the moment — not in a back-office meeting two weeks after the fact.
White Picket Coffee House, Ground Floor Coffee & Pulse Coffee Co.
To say that it has changed not only my profitability but my life would be an understatement. Being coffee shop owner for 13 years, I pride myself on being an efficient operator. But prior to discovering Viability, I used to drown in hours and hours of data entry and excel spreadsheets every week. Now, everything happens in the one spot, saving me so much time, and making me so much more efficient. I now have the time to do the most important job in my business: serve customers. Being so profitable now that I have Viability has enabled me to have more room in my labour budget, which has also led to increased sales… what a product!
Anthony Pollina
Owner, White Picket Coffee House, Ground Floor Coffee & Pulse Coffee Co.
Luigi Delicatessen
I literally have dashboard visibility to all the critical information I need to run a successful business and can make decisions based on facts, not guess work! This has enabled me to focus on what I do best, therefore becoming more productive, a better boss, a better dad, a better husband, a better friend and a much better business man!
Luigi Di Costanzo
Director, Luigi Delicatessen
Pizza Meccanica
Finally, someone has developed a program that encompasses everything (and I mean everything) to run a profitable, successful, true and efficient business. Thanks Pius and team Viability for saving us time, money and headaches. No more guessing with this accurate program.
Stelio Birbas
Owner, Pizza Meccanica
Cotto & Platform 10
After using Viability over four years, I’d say it’s a win-win investment. This software simply makes it easier to run a profitable business. Nothing else can give me the same depth of insight. My managers and team use Viability to keep targets on track. It gives me back management time, grows business and makes the teams more engaged with success. It’s worth the investment ten times over.
Frank Cecere
Owner, Cotto & Platform 10
Cheffy Chelby’s
As someone who absolutely has no tech experience and hates computers …I’m actually in love with using the system. I will make time in my day to actually get to know Viability. I’ve really have no idea about numbers in the past. I’ve totally avoided looking at my Xero, gone on the advice of my bookkeepers and my accountants. Just sort of gone with the flow, gone with my guts. And it’s really nice to see the actual data in Viability, and to be able to see where my guts have been right, and where they’ve been a little bit off.
Michelle Lowe
Director, Cheffy Chelby's
Commitment Issues
Getting going as a solo operator by myself, using that as a platform really helped me grow my business, making sure I had the profits there to sustain me leaving my first venue to come open my second venue. It’s really helpful setting up a new venue. I love doing the rosters on there, they’re all costed for you. It makes it really really easy. My day is so much quicker now.
Asa Donehue
Owner, Committment Issues
Your burning questions Answered
How do I make restaurant managers more accountable for labour costs without burning them out?
The tension between accountability and fairness is the defining challenge for multi-venue ops managers — and it’s not a small problem. Nearly half of frontline hospitality managers report feeling burned out, with high stress and understaffing consistently cited as the top drivers. Punishing a manager for a labour variance caused by a revenue shortfall they couldn’t control doesn’t improve performance — it accelerates turnover. Viability resolves this with 95% accurate revenue forecasting so managers can roster to real demand, and Causal Rulings that distinguish a planning failure from an unforeseeable trading dip. Your managers are held accountable for their decisions — and protected from everything else.
How do I reduce conflict between head office and venue managers?
Most conflict between the office and the floor comes from a data gap — two groups looking at different numbers and drawing different conclusions. 64% of restaurant operators exceeded their labour cost targets in 2024, yet most managers only find out after the period closes, with no shared understanding of why. Viability creates a single reconciled truth that operations and finance look at in real time — turning “why did you let this happen” into “here’s what we’re doing about it.”
What is the best way to benchmark performance across multiple restaurant locations?
Static cost percentages are the wrong tool for multi-site benchmarking — they treat a 400-cover Saturday and a 60-cover Wednesday lunch as the same context, which they’re not. Viability uses Dynamic Benchmarking to set live targets based on actual revenue and service complexity for each period, so your high-volume flagship and your boutique neighbourhood venue are both measured by the same standard of operational truth — not the same static number.
How can I reduce hospitality staff turnover in my venues?
Turnover in hospitality is the highest of any industry — averaging 70–80% annually, and the root cause is rarely pay alone. 64% of workers who left their roles in 2024 cited burnout as the specific reason — and management burnout almost always traces back to an environment where every bad week becomes a blame conversation. Viability reduces this pressure by giving managers a service-by-service roadmap they can trust and ensuring performance conversations are grounded in data that protects good operators. When your managers feel supported rather than surveilled, the culture changes — and so does your retention.
How do I manage multiple restaurant locations without being everywhere at once?
You can’t — not with a system that requires you to pull reports, chase managers, and reconcile data manually. Viability gives you a live, group-level view of every venue from a single screen, updated continuously as trading unfolds. The Group Heatmap shows you which sites need your attention and which are running smoothly, so you can direct your time where it creates the most value. Mobile governance means you can have informed performance conversations from anywhere.
What does 'dynamic benchmarking' mean in practice for a hospitality operations manager?
It means your managers are never judged against a target set in a spreadsheet before the week started. Dynamic benchmarking in Viability anchors every labour and cost target to live revenue — updated service by service throughout the trading day. If a Thursday dinner runs at 60% of forecast revenue, the acceptable labour spend adjusts accordingly. Your team is always measured against operational reality, not a static assumption that ignores how the week actually traded.
Ready to bring order to the chaos of service?
Join teams eliminating bottlenecks, miscommunication, and last-minute scrambles with real-time operational visibility.